Privacy Policy

1. Our Commitment to Your Privacy

At Leithal Designs, your privacy matters. As a boutique commercial interior design and architectural consultancy, we handle personal information with care, transparency, and professionalism. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and this policy outlines how we collect, store, use, and disclose personal information across our projects, website, and business operations. This policy applies to clients, prospective clients, contractors, suppliers, and anyone who interacts with our studio.

2. What Personal Information We Collect

We only collect information that helps us deliver our professional services, improve your experience, or meet regulatory obligations.

Information you may directly provide includes:

  • Your name, business name, and contact details
  • Project information, design preferences, and briefing documents
  • Payment details or invoicing information
  • Email, phone correspondence, enquiry form submissions
  • Files, drawings, or documents relevant to your design project

Information we may automatically collect includes:

  • Website activity such as pages viewed, time on site, and referring sources
  • IP address and browser information
  • Form submission behaviour
  • Interaction with our online tools, including the Quick Quote Calculator

We do not collect unnecessary, sensitive, or unrelated personal information unless required by law.

3. Why We Collect Personal Information

We collect information for purposes that support the delivery of our architectural and interior design services, including:

  • Responding to enquiries and providing proposals or quotes
  • Preparing design concepts, tender documentation, project plans, and construction details
  • Managing client relationships and project communication
  • Coordinating with builders, consultants, or third-party suppliers
  • Improving our website, service delivery, and user experience
  • Sending updates about our services, design insights, or project news (with consent)

We only collect what is reasonably necessary to perform our work and uphold a high standard of service.

4. How We Use Personal Information

We use personal information to:

  • Deliver interior design, fit-out, project management, and related professional services
  • Provide accurate advice, project updates, and client support
  • Handle payments, invoicing, and administrative tasks
  • Maintain accurate project records
  • Improve our website functionality and understand visitor behaviour
 

We do not sell, rent, or trade your personal information under any circumstance.

5. Disclosure to Third Parties

Leithal Designs may disclose personal information only when necessary to:

  • Professional consultants (engineers, certifiers, surveyors, builders, and specialists involved in your project)
  • Trusted service providers who support our operations (IT, accounting, cloud storage, marketing platforms)
  • Government authorities or regulators where disclosure is required by law
  • Our team members and contractors who are directly involved in delivering your project
 

All third parties engaged by Leithal Designs are required to uphold privacy, confidentiality, and data protection standards in line with the Australian Privacy Principles.

6. Website Analytics, Cookies & Digital Tools

Our website uses cookies and analytics tools (such as Google Analytics and similar tracking technologies) to enhance user experience and measure website performance.

These may collect anonymous or aggregated data related to:

  • How visitors navigate our site
  • Popular pages in areas such as commercial interior design, office fit-outs, or retail design
  • Device type and location (approximate and non-identifying)
  • Interactions with downloadable resources or calculators
 

You may disable cookies through your browser settings, though some website features may not function correctly. 

7. Security & Data Storage

We take reasonable steps to protect the personal information we hold from:

  • Unauthorised access
  • Loss or damage
  • Modification or misuse
  • Disclosure outside intended purposes
 

Security measures may include:

  • Secure cloud storage with restricted access
  • Encrypted digital communication where appropriate
  • Confidentiality agreements with staff and contractors
  • Regular system updates and monitoring
 

While no digital system is entirely risk-free, we implement practices that align with industry standards. 

8. Accessing or Updating Your Personal Information

You may request to:

  • Access the personal information we hold about you
  • Update or correct details that are incomplete or inaccurate
  • Ask questions about how your data is handled
 

We will respond within a reasonable time frame and may request identification to protect your privacy.

9. Making a Privacy Complaint

If you have concerns about how your personal information has been handled, please contact us using the details below.

We will:

  • Review your concern
  • Provide a response within a reasonable timeframe
  • Work with you to resolve the issue
 

If you feel your complaint has not been resolved satisfactorily, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our business processes, website functionality, or legal obligations. Any updated version will be published on this page.

11. Contact Us

For privacy enquiries, data access requests, or complaints, please contact:

Leithal Designs
 Level 1, 16 McDougall Street
 Milton QLD 4064
 Phone: (07) 3040 7710
 Email: hello@leithaldesigns.com.au